Refund Policy

Refund Policy

We want you to be happy with your purchase from Silk Heal. Please read our refund policy carefully.

Returns

• We accept returns within 30 days of delivery.

• Items must be unused, unopened, and in their original packaging for hygiene reasons.

• Due to the personal/medical nature of silicone scar tape, creams, and breast tape, we cannot accept returns if the product has been opened or used.

Refunds

• Once we receive and inspect your return, we will notify you by email.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they arrive damaged or defective. Please contact us with photos of the product and packaging.

Non-Returnable Items

• Opened or used scar tape, creams, or breast tape.

• Sale or clearance items.

How to Start a Return

Contact us with your order number, and our support team will provide return instructions.

Please provide receipt and return product within 30 days of purchase and explain what the problem was.  Our email is r73735408@gmail.com